Virtual reference desk software

The virtual reference desk, a pioneering project in the development of digital reference, is moving its resources to webjunction, the online community dedicated to emerging technology and training needs of librarians. The virtual help desk is closely aligned with the proliferation of softwaredefined networking sdn, which is an approach to networking in which control is virtual, often remote, and nearly always decoupled from the physical infrastructure, allowing network administrators and support personnel to administrate a network fabric across. Jun 06, 2011 this virtual reference desk project utilizes 247 and involves the participation of 19 law libraries. Virtual desk provides three methods to allow you to switch to a desktop. Some teen questions are amusing and amazing, and some of the rude encounters would test any librarians patience. Dll provides applications runningon pentiumclass pcs under ms windows 9xment2000xp with a midicontrolled, lowlatency, fully programmable wavetable module implemented entirely in software. The vecus can be used as units under test with the dspace simulation platforms, such as the. You can also rightclick anywhere on the blue title bar to get a menu for the same functions. Virtual reference shelf ask a librarian library of congress.

Creating a reference future the virtual reference desk series the virtual reference desk series r. It report from the field building the virtual reference desk. This entry was posted in ask a librarian software, virtual reference, virtual reference software and tagged best virtual reference software, credo reference products, librarian connect powered by mosio, literati by credo, mosio for libraries, virtual refernce from facebook on august 1, 20 by tessa. Major american virtual reference services initiatives and their characteristics are described. By using netmeeting as the main software component for the virtual reference desk, any program or file running on either computer can be shared with the other computer with just the click of a button. Virtual reference desk how is virtual reference desk. It is the remote, nextnextcomputermediated delivery of reference information provided by library professionals to users who cannot access or do not want facetoface. The book consists of the best papers from a conference on virtual reference. Jan 01, 2003 virtual reference desk conference report. Hundreds of internet sites have been identified for their usefulness in research.

Digital reference is a service by which a library reference service is conducted online, and the. Virtual reference desk conference report emerald insight. Best virtual reference software mosio for libraries virtual. These applications bear a resemblance to commercial help desk software. Genre website form electronic repository library of congress, washington, d. Pdf virtual reference a service that allows librarians and patrons to communicate.

Vrd training manual, lssis vrd virtual reference desk software, service policies and guidelines, design and content of screens. Mosio for libraries virtual reference software chat. Learn how to access and navigate the westport librarys hartford courant database. Librarian connect is virtual reference software powered by mosio that comes bundled with literati by credo plans. It is the remote, nextnextcomputermediated delivery of reference information provided by library professionals to users who cannot access or do not want facetoface communication. It can efficiently manage and allocate global help desk resources, including most importantly its personnel, to access any computer to provide support despite the end user or it rep location. The project seeks to study, support, and improve current k12 digital reference services, as well as to build a foundation for a national cooperative digital reference.

Virtual reference desk chemung county library district. Windows logo key the fastest way to minimize a number of open windows, or to go to the desktop, is. Leading virtual reference software for libraries, enabling twoway communications between staff and students via live chat, email, text messaging and facebook, now available in south africa. Information from the present back to the 93rd congress 1973 is available on congress. Virtual reference desk general reference if you have questions about any of the references listed on this page, please email mrs. Virtualdj provides instant bpm beat matching, synchronized sampler, scratch, automatic seamless loops and remixing functions, effects, and much more. This paper focuses on the quality of virtual reference service in public institutions.

Virtual reference service an overview sciencedirect topics. The virtual reference desk is produced by christopher c. Virtual reference service is most often an extension of a librarys existing reference service program. Virtual reference software mosio for libraries virtual. Analysis of virtual reference services, their standards and new technologies that have changed the traditional practice at the librarys reference desk. Each window has minimize, restore and close buttons in the upper right corner.

Additionally, the concept of artificial intelligence as a supplement to the virtual reference. The father of matt drudge tries to bring order to the internet by bilge ebiri updated may 14, 1999 at 04. Omnireference desk low cost and flexible reference desk tracking software for libraries. Virtual reference library software free download virtual. Digital reference, library help desk software, reference tools, sms reference, text messaging reference in libraries, virtual. Virtualdj provides instant bpm beat matching, synchronized sampler, scratch, automatic seamless loops. In this forwardlooking volume, the worlds foremost reference experts including david lankes, marie radford, eileen abels, and sharon morris guide librarians through new training and staffing models, look at these models performance standards and evaluation tools, offer advice for serving new audiences, and help build collaborations and. This project is sponsored by us department of education. Brown, reference and government documents librarian at the university of denver, denver, colorado, usa. Next is moving to the virtual reference desk, in which lipow provides a checklist of skills for virtual reference, tips on basic.

Ask a librarian software, virtual reference, virtual reference. Virtual reference desk moves resources to webjunction. Additionally, systemdesk generates virtual ecus vecus out of the application software. First things first quick reference search tipstricks. Virtual reference services and the changing role of reference librarianship in the 21st century introduction one of the most potent and complex issues, and perhaps one of the greatest opportunities, before reference librarians today is the delivery of reference service through digital or electronic means. Best virtual reference software, chat widget for libraries, library help desk chat. You can access legislative information, by bill number or key words, from the congress. The creativity, energy, humor, and persistence of the librarians who spoke balanced the formal corporate positions of lc and oclc. Perhaps the best feature of the virtual reference desk software is the. Virtual reference desk southern tier library system open. Digital reference or virtual reference is a service by which a library reference service is conducted online, and the reference transaction is a computermediated communication.

Winner of the 20 siia codie awards for best general reference service, literati is getting some great buzz as a game changer in digital and online reference. An online reference service from the library of congress that allows researchers to submit reference questions to library of congress reading rooms and receive expert research assistance within 5 business days. Apr 14, 2020 learn how to access and navigate the westport librarys hartford courant database. Download the 2017 pdf of guidelines for implementing and maintaining virtual reference services.

Detailed reference which offers examples for the general format of mla research papers, intext citations, endnotesfootnotes, and the works cited page. Library help desk software mosio for libraries virtual reference. Refdesk reference, facts, news free and familyfriendly. Virtual reference a service that allows librarians and patrons to communicate. Reference home virtual reference desk nominations created published united states. Presents the virtual reference desk project, its activities, and a proposed information system architecture to build a human intermediated network of expertise and experience. Basically it means how much stuff can fit on your computer screen. Even if the library has not yet formally created a virtual reference desk, users can. Virtual reference is reference service initiated electronically, often in realtime, where patrons employ computers or other internet technology to communicate with reference staff, without being physically present. An application of unobtrusive research methods and the virtual reference desks facets of quality for digital reference service. Heather tunender and judy horn charting the course of reference. Provides guidance for developing a program that will help librarians develop confidence and finesse at the virtual desk. The virtual reference services are becoming a reality and are an active part in the evolution of the library services on the internet. The virtual reference desk is a timely concept, and this wellorganized symposium offered substantive content, from vision to the trenches.

Guidelines for implementing and maintaining virtual reference services. Guidelines for implementing and maintaining virtual reference. A virtual help desk allows it support organizations to virtually deploy it technicians on demand to support a computer user experiencing technical issues. Systemdesk is a system architecture tool that provides sophisticated and extensive support for modeling autosar architectures and systems for application software. Oclc officials donated a subscription to their questionpoint virtual reference service software.

O customize the software to integrate with participant librarys website o send files, images. Michael schwartz library cleveland state university our building is closed. Virtual reference desk librarian as we continue to work with our customers and lean more about the creative ways in which they are using elluminate live. The first section, making the decision to go virtual, discusses changes in the reference environment, challenges us to redefine professional library work, and provides hints on selecting appropriate software. Organize your desktop desktop real estate anytime, anywhere answers building skills for virtual reference page 1 of 8 have you heard the term desktop real estate. United states newspapers by state national alabama alaska arizona arkansas california colorado connecticut delaware dist. Chat reference deals with teenagers and impatient and rude encounters, providing verbatim transcripts and offering sound advice. Virtual desk is a desktop manager to create many virtual desktops and switch among them. The virtual reference desk has grown out of my work as a reference librarian. A screensharing feature is unique to microsofts netmeeting. Most of the time, the long process consists of the commitment of effective exchange of resources and information which allow collaboration among several types of reference services. Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years. It is directly related to your display resolutionthe. Building skills for virtual reference page 3 of 8 selected window.